Apartmentwharf Booking Conditions

Apartmentwharf strive to ensure that our clients interest is always protected before making any booking please read and ensure you are happy with our terms and conditions.

All bookings are subject to agreeing these terms and conditions.

Your Holiday Contract

When you make a booking as Party Leader you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with Apartmentwharf is made once your booking has been confirmed. Your contract with us will be governed by English Law and is subject to the exclusive jurisdiction of the English Courts at all times.

Your Personal Details

Apartmenthwarf is not the owner of the apartment booked and reserves the right to provide personal details of the Party Leader and party members at its sole discretion.

Paying For Your Holiday

The full Booking the total holiday price must be paid to Apartmentwharf before the holiday booking can be confirmed, the rent and breakage depsit is payable via debit / credit card at the time of booking.

If the balance is not paid to Apartmentwharf at least ten weeks before the Holiday start date, My Company reserves the right to cancel the holiday contract. In these circumstances, the Booking deposit will not be refunded.

If you decide to pay your final balance via credit / debit card, Apartmentwharf reserves the right to levy up to 3.59% handling charge for each payment made by these means.

Arrival and property details will not be issued until your holiday has been paid for in full.

When you pay for your holiday by credit card, Apartmentwharf reserves the right to levy up to 3.59% handling charge for each payment made by these means when booking more than ten weeks in advance of travel. Booking confirmation will not be issued until your holiday has been paid for.

Late Booking

Bookings made less than twelve weeks before the Holiday start date will be classed as a Late Booking, the booking deposit is paid via credit / debit card. The balance of the holiday is to be paid within 5 working days via bank transfer or cheque.

Bookings taken within 7 days of the holiday start date, require payment in full via debit / credit card, this will incur a 4% handling charge.

Confirmation

Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later. We are responsible for providing the holiday we have confirmed to you. If you cancel or alter your booking later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. If we do this we will refund any money already paid to us.

If You Change Your Booking

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader.

If one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 60 days before departure. The Party Leader must sign the letter.

If You Cancel Your Holiday

To cancel the entire holiday, the Party Leader must write to us directly, by recorded delivery at the address on your booking confirmation. Cancellation takes effect on the date we receive your letter. If you cancel after we confirm your booking, you must compensate us for losses, as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the brochure price. Our cancellation charges therefore increase as the departure date approaches, as shown below.

If you have to cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company. When only some members cancel in a group that has booked a holiday together, the charge will be based on the price of their holiday only.

The following cancellation charges apply:

Free of charge up to 60 days before date of arrival

Your Accommodation

This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).

Should you or any member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK.

My Company reserves the right to deduct any charges from the Breakages deposit.

Holiday insurance

Holiday insurance is the sole responsibility of each individual party member. Apartmentwharf accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.

Our liability to you

Apartmentwharf is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Apartmentwharf will not accept liability if illness, injury or death is the fault of the Party Leader or any party member.

Apartmentwharf liability shall not in any event exceed the total holiday price.

Accuracy

All information contained within our website has been compiled from up-to date information, which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. If we are advised of this we will notify you as soon as possible, but we cannot be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, water sports and water parks do not operate at all times.

Building Works

From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that may affect your holiday. However we will not offer compensation.

If You Have A Complaint

If you have cause for complaint whilst on holiday, this must be brought to the attention of the villa management company immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the management company, Apartmentwharf will not consider themselves to be liable for those complaints.

Should the property management company be unable to resolve the matter, details of the complaint must be notified to Apartmentwharf before end of your holiday. Notification of any complaints received outside this period cannot be considered. If you do not tell us about your complaint promptly, it may be difficult to investigate your complaint thoroughly.

Behaviour

Apartmentwharf can end your holiday if your behaviour or that of any party member is likely in our opinion to cause distress, damage, danger to or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Apartmentwharf reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. Apartmentwharf cannot accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.

Pets / Animals

Unless otherwise advised, pets and animals are not permitted in the accommodation.

Access

The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.

Breakages Deposit

Guests are requested to pay a £300 breakages and incidentals deposit on the day of the arrival. This is returned in the next 7 working days after the check-out. In some cases guests can be charged in advance up to £2000 refundable breakages deposit for security reasons.

Accommodation Courtesy

While you are on holiday we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members

House rules:

While staying with Apartment Wharf, all guests must abide by the following rules:

  • 1. Noise must be kept to a minimum when entering and exiting the building or when using the common areas such as corridors, lift, etc. No loud music can be played between 10pm and 8am. If we receive any complaint from the neighbours, the breakages deposit will be retained in full.
  • 2. Parties and drugs are not allowed. If we receive any complaint or find any evidence, the breakages deposit will be retained in full. Any disturbance and damage in the property and communal area will be persecuted by local authority. Any extra cost (damages, disturbance compensation and legal action) will be claimed by court.
  • 3. No illegal activity is allowed in the apartment or on its premises. If evidence of any illegal activity is found, the breakages deposit will be retained in full.
  • 4. Guests will be charged for any damages beyond reasonable wear and tear, or any breakages caused by them or someone they brought into the building. If guests report to have broken glasses, mugs and/or dishes, no charge will apply.
  • 5. Smoking is not allowed on the premises. If any evidence or smell is found in the apartment, a fine of £200 applies.
  • 6. If heavily stained towels and linens are found at the check-out, fees apply. Please, do NOT use towels to remove make-up and/or suntan nor to clean.
  • 7. If heavily stained towels and linens are found at the check-out, fees apply. Please, do NOT use towels to remove make-up and/or suntan nor to clean.
  • 8. If guests exceed the maximum number of people as per booking, extra guest fees will apply. If the number of guests exceeds the maximum occupancy of the apartment, Apartment Wharf reserves the right not to check the guests in.
  • 9. Please be aware of the location of your keys at all times to avoid additional charges.5
  • 10. Pets are not allowed in the apartment. Fees from £200 will be charged if we find any pet inside the property.
  • 11. Please, take your shoes off at the door. If we find the carpet to be dirty, additional fees will apply.
  • 12. Please, do not move or relocate furniture inside the property. If pieces of furniture are found in a different place than the original one, fees may apply.
  • 13.Please, don’t switch off the extractor fan in the bathroom/s, if any.
  • 14. Apartment Wharf is not liable for any injury, damage/loss of personal belongings on any account.
  • 15. Late check-in fees apply: from 7PM to 9PM = £30, from 9PM to 12AM = £50, from 12AM to 1AM = £70. The latest check-in time is at 1AM. Later check-ins with no prior arrangement will take place on the following day (from 10AM).
  • 16. In case of late show-up of over 15 minutes without prior notice, the check-in will be rearranged at the most convenient time to the agent.
  • 17. On the day of your departure please vacate your apartment by 10.30am. If you request a late check-out (by maximum 1PM), a £50 late check-out fee applies. If you wished to vacate the apartment after 1PM, an extra night booking, subject to availability, could be added and charged. A late check-out must be requested upon check-in.

Our office is open Monday to Friday from 10AM to 6PM. Customer service is available for emergencies on weekdays from 10AM to 11PM and on weekends from 10AM to 7PM. Please call us at +44 (0) 20 3868 4400. If it is not an emergency, please just reply to this email. For any issue in the property, we will assume we have permission to access the apartment with our own set of keys at the most convenient time, during our office hours, unless noted otherwise.

PAYMENT POLICIES:

Please, note that upon check-in, guests must show a valid ID card/passport ordriving licence and thecredit/debit card used for the booking. A member of Apartment Wharf will take a copy of ID/passport or driving licence at the apartment.

For payment processed through PayPal, the breakages deposit can be collected from any card.

For payment processed through Airbnb or TripAdvisor, we do not require any breakages deposit nor the card used for the payment.

If the guest is not the cardholder, then the cardholder must be present upon check-in to provide the card used to make payment and their photo ID.

We are NOT allowed to accommodate any guest without a valid ID card/passport or driving licence and credit/debit card used for the booking.

In case the booking is not made by the actual guest, we would request a signed declaration by the cardholder with a copy of ID/passport and credit/debit card used for the booking, in order to authorise another person to check-in on their behalf. Please, note that we can accept authorisation letters just for corporate/business/commercial cards. Upon check-in, it would also be requested a copy of ID/passport of the actual guests.

In case the card cannot be presented upon check-in, the rent will be charged again with the addition of a £10 Admin Fee from the card of the person present at the check-in and the rent paid in advance will be refunded.

In case anon-European card has been used for the reservation, please make sure it will be active and functional in the UK, in order to proceed with the payment of the breakages deposit at the check-in time. If no transaction can be processed at the check-in, the guest may be asked to withdraw the breakages deposit amount from a cash machine in presence of one of our representatives or to proceed with a new payment of the rent with the addition of a £10 Admin Fee from a different card. Please, be informed that in case of withdrawing, the guest will assume the cost of the withdrawal fees, if any. Please, note that the breakages deposit will be charged at the time of the check-in through a Chip&Pin machine. The breakages deposit needs to be paid with the same card used to make the booking. The breakages deposit is refundable within 7 working days after your check-out, depending on your bank.

CANCELLATION POLICIES

For bookings processed directly through our website, the following cancellation policies apply:

  • Standard rate: refundable until 60 days prior to arrival. Payment needed 60 days prior to arrival
  • No refundable 3-6 night rate: no refundable. Payment needed at the time of the booking
  • No refundable 7 night rate: no refundable. Payment needed at the time of the booking
  • Early bird rate: no refundable. Payment needed at the time of the booking

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